Our refund policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund. However, you still can contact our refunds department at firstname.lastname@example.org if you are just a little over the 10 days period (refund in not guaranteed in this case).
We understand online shopping gets trickier when you receive a product. Hence, to tackle such problems of yours we provide you with a FULL REFUND (excluding the shipping charges) on the product price.
The refund is made available even when you purchased the product on a sale or in a offer.
The refund is generated only in the conditions where the product is either not received or if received is :
- not as described
- damaged or defective
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To get a FULL REFUND (only if the above conditions are fulfilled) write to us, with your order number, receipt and the reason for refund (not as described or damaged or defective) along with a picture of the product, at email@example.com, You can support your case by attaching more pictures or videos of the product.
The case then passes through the refunds department.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Generally, valid cases get a FULL REFUND within 15 business days (estimate).
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact our support team at firstname.lastname@example.org
After you receive the refund you can either keep the product with you, dispose it, recycle it or donate it (if possible).