All items dispatches from our warehouses in United States, India and China with below estimated shipping times:
Country: United States | 3-7 Business days | Free Insured Shipping
-Please note that shipping times are estimates and actual delivery times may differ. We ship via DHL eCommerce, UPS, and USPS for standard shipping. Our Shipping times have been increased due to COVID -19, so please bear with us in these tough times.
-For other countries shipping times are approx. 10-25 business days (estimate) varying from country to country. For more info please go through our Shipping Policy. Still have questions, please reach out to us at firstname.lastname@example.org
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties, we cannot guarantee that your parcel will be free from customs and duties as we have no control over these charges as it varies from country to country.
We do not cover custom charges for any orders. Charges must be paid by the person receiving the parcel. We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
Once your parcel has been shipped out, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. However, if you’re facing difficulty tracking your parcel or if you have not received a shipping confirmation email after 3 business days, please get in touch with us at email@example.com
For orders dispatched via DHL, please continue to track your parcel via your country's local post using the 'Delivery by Postal provider' tracking number provided in your DHL tracking information.
In United States we mostly ship our products using USPS, UPS and FEDEX.
We work very quickly to process all our orders. Please notify our customer support team of any changes to the order as soon as possible preferably within 24 hours via email at firstname.lastname@example.org
However, sometimes we may have processed and shipped out your order within 24 hours and if that’s the case, we are unable to allow any changes. Please choose the varient carefully before you place an order.
We are extremely sorry if this happened, please allow us to resolve this matter as soon as possible by contacting us on email@example.com 7 days from the product was received. For more info please go through our Refund Policy.
If you wish to cancel your order prior to dispatch, please email us at firstname.lastname@example.org as soon as possible, preferably within 24 hours from the time the order has been placed. We cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders. We aim to fulfill all orders within the NEXT BUSINESS DAY from the time you have placed an order with us. If your order has been dispatched, we regret to inform you that we are no longer able to cancel the order.
For all successful order cancellations prior to dispatch, you will be subjected to a USD$5.00 administration/cancellation fee. If your request for order cancellation has been approved, we will send you an email to notify you when the refund has been processed. Please note, the amount refunded will be less by the USD$5.00 administration/cancellation fee.